Return Policy
While our general policy does not permit returns, we are committed to making your experience right if your print arrives damaged. We recognize the importance of your satisfaction and have streamlined the process to ensure a hassle-free resolution. Follow the simple steps below, and we'll gladly send you a replacement print free of charge if the necessary requirements are met.
Step 1: Photo Evidence
Capture a photo of the damaged merchandise inside the original box. Make sure to show how the item is placed and the packaging around it.
Step 2: Packing Materials
Provide a snapshot of the packaging materials used inside the box, such as bubble wrap, Styrofoam peanuts, cardboard dividers, etc.
Step 3: Shipping Label
Take a close-up photo of the shipping label with the tracking number. Please ensure that the tracking number is readable.
Step 4: Package Exterior
Snap two photos displaying all six sides of the package. One photo should show the top and two sides, while the second photo should capture the bottom and the opposite sides.
Step 5: Email
Once you have these photos, email (contact@nickcahill.com) our customer support team with the subject line "Damaged Print - Replacement Request." Attach the images and any additional information you think may be helpful.
We will promptly review your case and, if the requirements are met, send out a replacement print free of charge.
We appreciate your understanding and cooperation in this matter. Our goal is to ensure your satisfaction with our products, and we're committed to making things right if an issue arises during the shipping process.